home | about us | contact | site map | credits | disclaimer | bookmark

Crystal Palace Casino (Warren Cloud / Oliver Curran): confiscation of $22,718 winnings

Sunday, October 08, 2006

Crystal Palace Casino (Warren Cloud / Oliver Curran): confiscation of $22,718 winnings

Crystal Palace Casino, under the management of Warren Cloud (more recently known as "Oliver Curran" and with the previous pseudonyms "Donald Fortune" and "Richard Brooks"), has been the source of many, many complaints over the few years it's been in business, while Cloud / Curran / Fortune / Brooks himself has an extremely chequered history in the online gambling business, starting with the spectacular fiasco at Rated Player Casino six years ago - see the Rated Player: Take The Players' Money And Run discussion at Winneronline - and followed up with a tenure at the Casino Extreme Group, which saw Extreme relagated to the worst of the worst of an RTG stable already replete with disreputable operators.

The most recent Crystal Palace Casino complaint is documented in the Crystal Palace Withholding $22,000 in winnings discussion thread at WinnerOnLine.

In summary:

The player, a compulsive gambler, opened an account with Crystal Palace Casino and played heavily. At the behest of his wife, he later emailed the casino requesting that the account be closed.

Crystal Palace failed to comply, and instead started emailing deposit bonus promotions to the player, encouraging further deposits and losses. Accordingly, the player obliged, depositing and losing.

At this point, the player's wife emailed the casino herself, demanding that the account be closed and that if they did not comply she would contest the charges with their bank in an attempt to recover the losses.

Crystal Palace did not comply and did not close the account.

The player now, and somewhat bizzarely, sent a credit card agreement form to the casino in which he agreed to not contest any subsequent charges - apparently, his wife had accepted this in return for being allowed to monitor her husband's play to ensure it didn't get out of hand.

Crystal Palace acknowledged receipt of this form and continued to accept his deposits.

Soon after, the player's luck turned around and he hit a couple of royal flushes at high stakes, leading to a cashout of $22,718.

The next day, his account was locked and the $22,718 confiscated. Crystal Palace subsequently gave the player two reasons for this: the wife's "threatening" emails, in which possible chargebacks were mentioned, and secondly, the fact that the player had requested his account be closed.

Since the player signed an agreement to NOT chargeback any deposits, which the casino acknowledged, the first excuse holds no water - this is presumably why they swiftly dropped it and tried another tack.

The second excuse, that the player requested his account be closed and as such he was not entitled to any winnings, is absurd to the point of farce. Everything in the player's account, up to the point he could no longer play, is owed to him as long as it is legitimately won. It is as simple and as clear as that.

1) Crystal Palace Casino did not close the player's account when requested - they encouraged him to deposit and play more.

2) Subsequently, Crystal Palace Casino acknowledged receipt of the player's credit card agreement form. This is acknowledgement that, past requests for the account to be closed aside, the situation was now that the account was open, was staying open, and was good for deposits. Closing the account at this point was off the agenda.

Neither of these excuses are legitimate - and as such, all one can conclude is that Crystal Palace Casino simply does not want to pay the $22,000 win. There is also nothing remotely unusual in this, as the casinos under Warren Cloud / Oliver Curran have a long history of problems, as mentioned above.

The player has now filed a complant with the Central Dispute System, but since their initial acknowledgement of the complaint they have been uncommunicative. He has also been in contact with Bryan Bailey of Casinomeister. I do not know the status of these communications.

Crystal Palace Casino owes this player $22,718.

9 Previous Comments

Nothing surprising with this situation regarding a Warren Cloud casino operation whatsoever.

Pay the man, close the account(s), end of the matter. Simple really.

Of course, I wish the player well. Cold comfort for a gambler who is 22k worse off because he gambled with the rogue that is Warren Cloud.

By Blogger Gamblog UK, at 6:24 pm  

Montana Overseas Defunct.

For Posterity..
Welcome to the Montana Overseas Player Dispute system.

When submitting a claim, please take the time to be thorough when entering your information. Once we receive your request for an investigation, we will contact the operations involved and likely enlist the help of RealTime Gaming in researching your claims. For this reason we ask that you be patient and refrain from any further activity on the accounts listed until the dispute is resolved. Any further activity on your part could delay the results of our investigation.
Typically this process takes about three weeks but can take twice that depending on the volume of play or the number of operations involved.

Before submitting your claim we ask that you review the Terms and Conditions of the operations involved to be sure you understand the rules in effect while you were playing. To file a dispute, click here (link removed).


The Player Dispute Team
Montana Overseas

By Anonymous Anonymous, at 11:47 am  

I established contact with the Kahnawake Gambling Commission at the ICE in London last week, and we exchanged emails today. Hopefully they will expedite the issue. Kahnawake do not to date have a history of effective regulation, but maybe this is going to change in light of the US anti-gambling legislation and the subsequent need of the industry to pull its collective socks up.

By Blogger 100% Gambler, at 9:22 pm  

One of the worst places for a compulsive gambler, for sure.

By Anonymous Anonymous, at 4:11 pm  

Oh my God. I've should have read this earlier. Crystal Palace Casino stole $ 7.000,00 from me.
What happened:

May 27th 2007 we won a jackpot and (after loosing a bit) we wanted to cash $ 12.000,00.
In Crystal Palace Casino one can only withdraw a maximum of $ 5.000,00 per week.
We did however requested them all on the same day.

June 3rd we received the first $ 5.000,00 was approved.

Then we waited and waited.

We tried to communicate with support and asked them where are money was. They told us we had to send:
• FaxBack forms
• Credit card copies front and back
• Utility bills
• Drivers licenses
Which we did several times. Support kept telling us everything would be all right now.

June 26th they declined our withdrawal request.
July 24th they declined again
August 8th declined again
Every time we had numerous conversations with support and they kept asking us for our: FaxBack forms, Credit card copies front and back, Utility bills, Drivers licenses.
Every time we kept sending them in, although they should have received countless copies of them all.
We even sent e-mails for the attention of management and received no reply.

August 22nd Our withdrawal request was declined again and a manager withdrawal of $ 6.900,00 was approved.

We contacted support again. They told us because we redeemed a $ 20,- bonus on june 9th, we violated the terms of the casino.

The $ 20,- bonus stands in no proportion to $ 7.000,00?
Why should this take 3 months?
Why is it possible after a withdrawal request to cash a bonus?
All this time we were not aware of the $ 20,- bonus redemption.

So we asked for the help of KGC http://www.kahnawake.com. That was 3 months ago. they can't do shit.

By Anonymous Anonymous, at 4:32 pm  

Unconfirmed reports of the death of Warren Cloud, owner of the Crystal Palace casino group, at Casinomeister.

By Blogger 100% Gambler, at 6:54 pm  

Yes, it's been reported he died. It's confirmed he has died from heart attack in Spain.

By Anonymous Anonymous, at 11:38 am  

This is a report on the death of Warren Cloud from a non-gambling source.

By Blogger 100% Gambler, at 6:48 pm  

Warren cloud is now Oliver currant alive and

By Blogger Unknown, at 4:37 pm  

Post a Comment

May 2005 | June 2005 | July 2005 | September 2005 | October 2005 | November 2005 | December 2005 | January 2006 | February 2006 | March 2006 | April 2006 | May 2006 | August 2006 | October 2006 | January 2007 | February 2007 | March 2007 | May 2007 | June 2007 | July 2007 | January 2008 | February 2008 | March 2008 | April 2008 | June 2008 | July 2008 | September 2008 | October 2008 | December 2008 | January 2009 | February 2009 | March 2009 | May 2009 | June 2009 | July 2009 | August 2009 | September 2009 | October 2009 | November 2009 | December 2009 | January 2010 | February 2010 | March 2010 | April 2010 | May 2010 | June 2010 | July 2010 | August 2010 | October 2010 | November 2010 | December 2010 | January 2011 | February 2011 | March 2011 | April 2011 | May 2011 | June 2011 | July 2011 | August 2011 | September 2011 | December 2011 | February 2012 | May 2012 | July 2012 | August 2012 | March 2016 | April 2016 | June 2016 | November 2016 | December 2016 | March 2017 | May 2017 | June 2017 | August 2017 | August 2021 | October 2021 | May 2022 | December 2023 | May 2024 | Atom feed
© 2005 hundred percent gambling


• Online casino news


• Turbo-charged blackjack practice game


• Another hack resolved


• Contact email change
• 16 years and counting


• Can't split 10s?
• Overbetting
• EV charts
• The IPCA
• Basic strategy master
• Back to the future
• Site hack


• Better comp value
• Pit bosses are a pest
• 32Red buys Roxy Palace
• Winneronline is gone
• Paradise Win Casino
• Blackjack simple strategy


• Court refuses Ivey winnings
• Phil Ivey versus Crockfords
• 32Red does the right thing
• Wizard Of Odds sold
• Gambling addict sues Ritz
• Better blackjack conditions
• FL: the beat goes on
• Phil Ivey and the Borgata
• LadbrokesFOBT profit
• Chat with the Met
• "Bonus abuse" and the Met
• Casino industry crooks.
• Debate to curb the FOBTs
• Labour idea to ban FOBTs


• Ruby Fortune: terms buried
• Royal Vegas: bad outcome
• Russia illegalises gambling
• RV: player breaks no rules
• Gib casinos and UK laws
• The GGC (GRA) useless
• BetFred rigged games 9
• BetFred rigged games 8
• Betfred rigged games 7
• BetFred rigged games 6
• BetFred rigged games 5
• BetFred rigged games 4
• Phil Ivey: is he entitled?
• BetFred rigged games 3
• Betfred rigged games 2
• BetFred: rigged games 1
•  UK GLA Act 2013
• 888.com and Facebook
• Crockfords denies Phil Ivey
• Bad dealers
• Betfair Blackjack test
• Playtech software update
• Cheap blackjack
• Hippodrome Casino


• The UK's FOBT addiction
• Conan Casino beware
• Intercasino misleading
• Fortune Lounge
• UK Gambling Commission


• Small Claims Court
• Gamcare
• Full Tilt Poker saved
• Full Tilt ponzi scheme
• Casino Barcelona
• Irakli Kacharava
• Betfair processor no pay
• Full Tilt licensing meeting
• UK Gambling Commission
• Full Tilt Poker investors
• Full Tilt license suspended
• Twitter
• Betfair resolution
• Casino Web Scripts 2
• 32Red bonus marketing
• Casino Web Scripts 1
• Poker domains seized
• eCOGRA independent?
• Easystreet Sports theft
• Betfair to Gibraltar
• Rigged blackjack 2
• Betfair responses
• Rigged blackjack
• 888.com theft
• Betfair poker problem
• UK gambling controls
• Harry Reid


• eWallet Xpress
• Kevin Stillmock
• Blog back up
• Betfair happy hour
• Ladbrokes bonus increase
• Absolute Poker tricks US
• Absolute Poker rigged
• Last position no difference
• Basic strategy simplified
• Online casino bonuses
• Righthaven LLC
• Ladbrokes bonus rules
• Malta LGA nonsense
• Purple Lounge theft
• UK affiliates issue
• Online casino problems
• GPWA code of conduct
• One Club Casino problems
• Rushmore theft resolved
• Realtime Gaming cheats
• Absolute Poker Ultimate Bet
• Rushmore Casino theft
• Ask gamblers service
• Intercasino bonus terms
• Profitting from poverty
• Gambling dooms UK to ruin
• Want To Stop Gambling
• Gambling Therapy
• Gordon Moody Association
• Breakeven
• Online gambling jobs
• Gamblock
• Gamble Aware
• Gamblers Anonymous
• Gamcare
• Video poker auto hold
• Gambling Wages help offer
• Blackjack double down
• Intercasino rules
• Tradition Casino warning
• Tradition Casino problem
• Be The Dealer
• eCOGRA approved casinos
• UK underage gambling
• iGaming Super Show
• eCOGRA reputable portals
• eCOGRA exposed
• Slots Oasis warning
• Slots Oasis problem
• HR 2267 comments
• HR 2267 proposed bill
• Search fully functional
• Gambling hearing delayed
• Betfair download blackjack
• Betfair blackjack
• The Federal Wie Act
• Casino Rewards warning
• Kahnawake dumps GP
• GP dumps Microgaming
• UK online gambling
• Gambling checklist
• Online casino problems
• Gambling Grumbles
• Casino Rewards
• Brian Cullingworth
• Casino Wager Tracker
• Grand Prive affiliates
• Jackpots Heaven Casino
• Kahnawake commission
• UK gambling problem
• eCOGRA and Grand Prive
• Bet365 misleading bonus
• Mastercard and Visa
• Online gambling rules
• 32Red sign up bonus
• Ladbrokes data theft
• Ladbrokes unfair settlement
• Palace group bonus rules
• Grand Prive and eCOGRA


• Blackjack in the UK
• Seminole Hard Rock
• The APCW and MG
• Sportsbook.com
• Slot beaters slot strategy
• Rushmore Casino theft
• Paddy Power affiliates
• Slots
• 888.com problem
• Neteller contest winner
• 888.com bonus problem
• Casino Club meeting
• Online casino directory
• 32Red debit card bonus
• Blue Square Casino
• Budapest Affiliate Expo
• Rushmore payment issues
• Modern Blackjack volume 1
• Eurolinx certain insolvency
• Buzzluck winnings theft
• PaddyPower removed
• 32Red lawsuit
• William Hill Casino Club
• Betfair video poker
• APCW underage children
• Odds page updates
• VP Genius
• Video poker page updates
• Blackjack page updates
• Progression page updates
• Single deck page updates
• Betfair Playtech license
• Cherry Red Casino
• Online gambling debate
• William Hill & Teddy Sagi
• Rogue casinos section
• Pontoon correction
• Microgaming poker scandal
• Casino Club confiscation
• Casino Club steals €8000
• Villa Fortuna Casino
• Grand Prive affiliate issue
• CAP and Cardspike 2
• Virgin Casino bad results
• CAP and Cardspike 1


• iNetbet removal from site
• Mario Galea and Malta LGA
• Cold Mountain Resort
• The AGCC
• Moneybookers privacy
• Virtual Casino rebranding
• Captain Jack Casino
• Royal Ace Casino
• Ringmaster Casino
• Catseye Casino
• Lucky Palm Casino
• Pharaohs Gold Casino
• Goldstream Casino
• Plantet 7 Casino
• Betfair bonus confiscation
• Malta LGA worthless
• The GIA
• Interwetten theft of £5000
• Lucky Ace winnings stolen
• The KGC and Absolute


• HippoJo Casino
• Microgaming All Aces VP
• Neteller issues
• Lou Fabiano responds
• Lou Fabiano selling stats
• Betfair Zero Lounge
• ICE 2007 brief visit
• RTG cancels ICE visit


• Crystal Palace Casino theft
• eCOGRA & Jackpot Factory
• English Harbour cheating
• Boss Media single deck
• Bella Vegas / Grand Prive
• The KGC worthless
• Gambling Federation
• Playtech sued
• Meeting Andrew Beveridge
• Playtech confirmed listing
• African Palace Casino
• G-Fed ICE discussion
• Playtech ICE meeting
• Playtech issues escalation
• Chartwell hands off


• Crystal Gaming silence
• Price Waterhouse Cooper
• Crystal Gaming flotation 2
• Vegas Frontier
• Crystal Gaming flotation 1
• Playtech public listing
• African Palace & Indio
• Kiwi Casino
• Rochester Casino
• G-Fed theft 2
• Warren Cloud best avoided
• Golden Palace stupidity 3
• Golden Palace stupidity 2
• G-Fed theft 1
• Golden Palace stupidity 1
• Russia online expansion
• Wan Doy Pairs Poker
• Microgaming CPU usage
• Net Entertainment RNG
• Cryptologic & William Hill
• Casino growth slow
• English Harbour paying
• Fraudster or not
• Blackjack surrender
• Integrity casino group audit